Shipping time and handling Standard shipping cycle: After the order is confirmed, we will complete the inventory preparation and shipment within 15 to 30 working days (excluding customs or logistics delays). In case of seasonal peak or supply chain issues, we will notify you by email (contact email: sorbmost@prosoutdoor.com).
Cooperation with the shipping region and logistics Shipping base: All orders are dispatched from the warehouse in the Czech Republic, covering major countries in Europe and around the world. Logistics partners: Cooperate with DHL, UPS and local postal services to ensure the reliability of transportation.
Transportation costs and delivery time Cost calculation: Shipping fees are automatically settled based on the weight of the goods and the destination (real-time display on the checkout page). Reference time limit (for reference only, actual time may vary by customs) : Europe: 7-15 working days North America/Asia: 15-30 working days Other regions: 20 to 40 working days
Tariffs and Customs Clearance International orders may incur tariffs, which shall be borne by the recipient. It is recommended to check the customs policies of the destination in advance.
Order tracking and after-sales service After shipment, you will receive an email with the logistics tracking number, which can be tracked through the official website of the partner. In case of any transportation abnormality (such as package loss), please contact customer service within 7 days and provide the waybill number. We will assist in handling it. Notes Holidays or force majeure (such as weather) may cause delays. We apologize for any inconvenience. If the address is incorrect, you will be responsible for the resale cost. Please check carefully before placing an order. If you have any questions, please feel free to email us at sorbmost@prosoutdoor.com. We will do our best to serve you!
