Returns/refunds are not accepted Restrictions on the nature of commodities Outdoor equipment (such as tents, climbing ropes, first aid kits, etc.) involves hygiene and safety. Once opened, it will affect secondary sales. Customized products (such as engraved water bottles and team badges) cannot be returned due to their personalized designs. Consumer responsibility scenarios Size discrepancies caused by customer measurement errors (such as backpacks and clothing); Damage caused by failure to use the product as per the instructions (such as incorrect cleaning methods for waterproof equipment). Ii. Handling of Exceptional Cases If the goods you receive have quality issues (such as production defects or transportation damage), please do so within 48 hours after signing for them: Send the order number and photos/videos of the problem to sorbmost@prosoutdoor.com; After verification, we will replace your product with a new one or offer you a voucher as compensation. Iii. Important Notes Cross-border orders may incur tariffs, which must be borne by the buyer themselves. If customs clearance fails, customs documents must be submitted to apply for a partial refund. All promotional items and special offers are non-refundable and non-exchangeable. Iv. Suggestions for Rights Protection We recommend that you Check the size chart on the product detail page before placing an order. Confirm the applicable scenarios of the product through customer service (sorbmost@prosoutdoor.com); Purchase third-party return insurance (such as for cross-border orders).
